Shipping & Returns

CYRHANA Premium Collection and Chef’s Selection delivery information.

Order today, shipped today

Orders placed before 16:00 CET on a business day are picked, packed, and handed to our carrier the same day. You’ll receive a tracking link by email as soon as your parcel is collected.

Delivery zones & costs

Destination	Carrier	Delivery time	Cost
Germany	DHL / DPD	1–2 business days	Free over €40 · €4.95 below
Netherlands, Belgium, Austria	DPD	2–3 business days	Free over €40 · €5.95 below
France, Italy, Spain	DPD / GLS	3–5 business days	Free over €50 · €7.95 below
Rest of EU	DPD / GLS	4–7 business days	Free over €60 · €9.95 below

* Delivery times are estimates and may vary during peak periods. Chef’s Selection (3 L and 5 L tins) is currently delivered directly in Thüringen — see the Chef’s Selection page for details.

Packaging

CYRHANA Premium Collection

Bottles are cushioned in recycled cardboard inserts inside a compact outer box. Gift boxes are shipped inside a plain outer carton to keep the unboxing experience intact.

CYRHANA Chef’s Selection

Tin cans are shipped on a pallet or in heavy-duty outer cartons. Direct delivery in Thüringen — our team handles the handoff personally.

Returns & refunds

Not happy? We make it right.

If you are not satisfied with your order for any reason, contact us within 14 days of delivery. We will offer a full refund, a replacement, or store credit — your choice. No questions asked.

Damaged in transit

If your order arrives damaged, take a photo and send it to order@cyrhana.de within 48 hours. We will arrange a free replacement immediately.

Food safety note

For hygiene reasons, we cannot accept returns of opened olive oil bottles or tins. This does not affect your right to a refund if the product is faulty or damaged.

Questions about your order?

Our team responds within 1 business day.